Job reference: 36532
Retail & Workshop Operations Manager
STIHL Shop Te Rapa | Hamilton
EmployMe Solutions
is proud to be recruiting exclusively on behalf of STIHL Shop Te Rapa, one of the largest and most established stores within the STIHL Shop network.
STIHL Shop Te Rapa is a leading outdoor power equipment retailer and authorised STIHL New Zealand dealer, operating from a modern, purpose-built retail premises in Hamilton. The store offers premium products, expert advice, and a fully equipped workshop providing servicing and repairs for customers across the region. As the business continues to grow, an exciting opportunity has become available for an experienced and commercially minded Retail & Workshop Operations Manager
to lead the operations, drive performance, and maintain the high standards associated with the globally respected STIHL brand.
About the Role
This is a hands-on leadership role
responsible for the overall performance of the branch, including both the retail store and workshop. As Retail & Workshop Operations Manager,
you will oversee daily operations, lead and develop the team, drive sales performance, and ensure customers consistently receive exceptional service. A key part of the role involves spending time on the shop floor supporting customers, mentoring staff, and ensuring the store environment reflects the premium standards expected of a STIHL dealership. This position suits someone with a strong commercial mindset, operational discipline, and leadership capability, who enjoys working in a fast-paced, customer-focused retail environment.
Key Responsibilities
• Drive sales growth, profitability, and stock optimisation
• Lead, coach, and develop the retail and workshop teams
• Maintain exceptional customer service aligned with the STIHL brand
• Oversee branch financial performance including budgeting and reporting
• Ensure compliance with health and safety standards
• Manage supplier relationships and key customer accounts
• Coordinate promotional activities and in-store initiatives
• Identify and implement improvements to enhance operational efficiency and customer experience
About You
You will succeed in this role if you are a confident leader with strong retail experience and a passion for operational excellence.
You will bring:
• Proven experience in retail management, branch management, workshop or business operations
• Strong commercial acumen and the ability to analyse performance and drive results
• Excellent leadership, communication, and team development skills
• Experience managing staff in a customer-facing environment
• Strong organisational skills and attention to detail
• A proactive, solutions-focused mindset
• Experience in outdoor power equipment, automotive, machinery, or trade retail is advantageous but not essential
• Legal right to work in New Zealand
Why Join STIHL Shop Te Rapa?
• Work with a globally recognised premium brand
• Lead one of the largest STIHL Shop stores in the network
• Be part of a supportive and knowledgeable team environment
• Competitive remuneration package
• Opportunity to influence business growth and branch performance
• Positive workplace culture with strong community connections
STIHL Shop Te Rapa has built a reputation for quality products, expert service, and a genuine commitment to customers and staff. This is an excellent opportunity to step into a leadership role within a respected and growing business.
If you are a motivated leader who enjoys combining retail excellence with operational management, we would love to hear from you.
Apply now through EmployMe Solutions directly as we are recruiting for this position exclusively and will redirect the enquiry directly to the Stihl Shop.
Feel free to give us a call on 0800 369 777
for more information about the role!
Retail & Workshop Operations Manager
Retail & Workshop Operations Manager
Location:
New Zealand
Industry:
Retail
Contact Name:
Jo-Ann Robinson
Contact Email:
joann@employmesolutions.com
Contact Phone:
0800 369 777
Date Published:
11-Mar-2026
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Retail & Workshop Operations Manager
Contract Type:
Permanent
Location:
Hamilton - Waikato
Industry:
Retail
Contact Name:
Jo-Ann Robinson
Contact Email:
joann@employmesolutions.com
Contact Phone:
0800 369 777
Date Published:
11-Mar-2026
Job reference: 36532
Retail & Workshop Operations Manager
STIHL Shop Te Rapa | Hamilton
EmployMe Solutions is proud to be recruiting exclusively on behalf of STIHL Shop Te Rapa, one of the largest and most established stores within the STIHL Shop network.
STIHL Shop Te Rapa is a leading outdoor power equipment retailer and authorised STIHL New Zealand dealer, operating from a modern, purpose-built retail premises in Hamilton. The store offers premium products, expert advice, and a fully equipped workshop providing servicing and repairs for customers across the region. As the business continues to grow, an exciting opportunity has become available for an experienced and commercially minded Retail & Workshop Operations Manager to lead the operations, drive performance, and maintain the high standards associated with the globally respected STIHL brand.
About the Role
This is a hands-on leadership role responsible for the overall performance of the branch, including both the retail store and workshop. As Retail & Workshop Operations Manager, you will oversee daily operations, lead and develop the team, drive sales performance, and ensure customers consistently receive exceptional service. A key part of the role involves spending time on the shop floor supporting customers, mentoring staff, and ensuring the store environment reflects the premium standards expected of a STIHL dealership. This position suits someone with a strong commercial mindset, operational discipline, and leadership capability, who enjoys working in a fast-paced, customer-focused retail environment.
Key Responsibilities
• Drive sales growth, profitability, and stock optimisation
• Lead, coach, and develop the retail and workshop teams
• Maintain exceptional customer service aligned with the STIHL brand
• Oversee branch financial performance including budgeting and reporting
• Ensure compliance with health and safety standards
• Manage supplier relationships and key customer accounts
• Coordinate promotional activities and in-store initiatives
• Identify and implement improvements to enhance operational efficiency and customer experience
About You
You will succeed in this role if you are a confident leader with strong retail experience and a passion for operational excellence.
You will bring:
• Proven experience in retail management, branch management, workshop or business operations
• Strong commercial acumen and the ability to analyse performance and drive results
• Excellent leadership, communication, and team development skills
• Experience managing staff in a customer-facing environment
• Strong organisational skills and attention to detail
• A proactive, solutions-focused mindset
• Experience in outdoor power equipment, automotive, machinery, or trade retail is advantageous but not essential
• Legal right to work in New Zealand
Why Join STIHL Shop Te Rapa?
• Work with a globally recognised premium brand
• Lead one of the largest STIHL Shop stores in the network
• Be part of a supportive and knowledgeable team environment
• Competitive remuneration package
• Opportunity to influence business growth and branch performance
• Positive workplace culture with strong community connections
STIHL Shop Te Rapa has built a reputation for quality products, expert service, and a genuine commitment to customers and staff. This is an excellent opportunity to step into a leadership role within a respected and growing business.
If you are a motivated leader who enjoys combining retail excellence with operational management, we would love to hear from you.
Apply now through EmployMe Solutions directly as we are recruiting for this position exclusively and will redirect the enquiry directly to the Stihl Shop. Feel free to give us a call on 0800 369 777 for more information about the role!
Retail & Workshop Operations Manager
STIHL Shop Te Rapa | Hamilton
EmployMe Solutions is proud to be recruiting exclusively on behalf of STIHL Shop Te Rapa, one of the largest and most established stores within the STIHL Shop network.
STIHL Shop Te Rapa is a leading outdoor power equipment retailer and authorised STIHL New Zealand dealer, operating from a modern, purpose-built retail premises in Hamilton. The store offers premium products, expert advice, and a fully equipped workshop providing servicing and repairs for customers across the region. As the business continues to grow, an exciting opportunity has become available for an experienced and commercially minded Retail & Workshop Operations Manager to lead the operations, drive performance, and maintain the high standards associated with the globally respected STIHL brand.
About the Role
This is a hands-on leadership role responsible for the overall performance of the branch, including both the retail store and workshop. As Retail & Workshop Operations Manager, you will oversee daily operations, lead and develop the team, drive sales performance, and ensure customers consistently receive exceptional service. A key part of the role involves spending time on the shop floor supporting customers, mentoring staff, and ensuring the store environment reflects the premium standards expected of a STIHL dealership. This position suits someone with a strong commercial mindset, operational discipline, and leadership capability, who enjoys working in a fast-paced, customer-focused retail environment.
Key Responsibilities
• Drive sales growth, profitability, and stock optimisation
• Lead, coach, and develop the retail and workshop teams
• Maintain exceptional customer service aligned with the STIHL brand
• Oversee branch financial performance including budgeting and reporting
• Ensure compliance with health and safety standards
• Manage supplier relationships and key customer accounts
• Coordinate promotional activities and in-store initiatives
• Identify and implement improvements to enhance operational efficiency and customer experience
About You
You will succeed in this role if you are a confident leader with strong retail experience and a passion for operational excellence.
You will bring:
• Proven experience in retail management, branch management, workshop or business operations
• Strong commercial acumen and the ability to analyse performance and drive results
• Excellent leadership, communication, and team development skills
• Experience managing staff in a customer-facing environment
• Strong organisational skills and attention to detail
• A proactive, solutions-focused mindset
• Experience in outdoor power equipment, automotive, machinery, or trade retail is advantageous but not essential
• Legal right to work in New Zealand
Why Join STIHL Shop Te Rapa?
• Work with a globally recognised premium brand
• Lead one of the largest STIHL Shop stores in the network
• Be part of a supportive and knowledgeable team environment
• Competitive remuneration package
• Opportunity to influence business growth and branch performance
• Positive workplace culture with strong community connections
STIHL Shop Te Rapa has built a reputation for quality products, expert service, and a genuine commitment to customers and staff. This is an excellent opportunity to step into a leadership role within a respected and growing business.
If you are a motivated leader who enjoys combining retail excellence with operational management, we would love to hear from you.
Apply now through EmployMe Solutions directly as we are recruiting for this position exclusively and will redirect the enquiry directly to the Stihl Shop. Feel free to give us a call on 0800 369 777 for more information about the role!
APPLY NOW
Share this job
Interested in this job?
Save Job
Create As Alert
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