Customer Care Representative & Future 2IC
Tired of being just another voice in a massive call centre? Ready to take your customer service skills and turn them into a leadership career?
Andrew Simms is one of New Zealand’s most successful automotive groups, and our Botany-based Customer Care team is the heartbeat of our operation. Because we are growing fast, we aren’t just looking for someone to answer phones - we are looking for a Senior Customer Care Representative with the drive to step into a 2IC (Second-in-Charge) role.
Why this role is different:
This isn't just about making bookings; it’s about ownership. You will support our wider Auckland dealerships, ensuring our customers get a premium experience every time they engage with us. As you master the role, you’ll take on more responsibility, supporting the Team Lead and helping to drive the performance of the wider group.
What’s in it for you?
- We have a clear plan to move you into a leadership position. If you have the ambition, we have the structure to get you there.
- Work in a dynamic, high-energy team in Botany
- Represent some of the world’s most exciting car brands
- A competitive salary and the backing of one of Auckland’s most successful motor companies
- Managing inbound/outbound service enquiries with a professional, high-energy vibe
- Mastering our booking systems to keep our workshops humming across Auckland
- Step-up Opportunity: Assisting with team workflow, mentoring newer staff, and acting as the "right hand" to the Team Leader
- Solving problems on the fly and ensuring "The Andrew Simms Experience" is consistent and world-class
We are looking for a "people person" who is ready to take on a new challenge. You’ll need:
- To know how to handle a busy queue with a smile in your voice
- You’re organized, take initiative, and naturally help others improve
- Your emails are as professional as your phone manner
- The "Andrew Simms" Attitude: Customer centric, attention to detail, and a genuine desire to exceed expectations
Ready to bring your skills to Andrew Simms?
Don't just apply for another customer service job. Apply for a role where you can actually grow.
APPLY NOW through our online portal and tell us why you’re ready to be our next 2IC!