EmployMe Solutions, an automotive recruitment agency working with some of the industry’s top employers, is partnering with a busy, high-volume franchise dealership in Hamilton. This opportunity is no different from the rest of our portfolio. It’s a quality role with a respected employer who values professionalism, people skills, and pride in the job.
Our client is recruiting for an experienced Service Advisor to become the friendly, organised heartbeat of their service department.
About the Role
As the first point of contact for customers, you’ll play a vital role in shaping their service experience from start to finish. You’ll be the link between the workshop and the customer, ensuring clear communication, smooth workflows, and service that keeps people coming back.
What You’ll Be Doing
- Welcoming customers and assisting them in a friendly, professional manner
- Booking service appointments and managing daily workshop flow
- Preparing accurate service estimates, quotes, and invoices
- Liaising between customers and technicians to ensure clarity and efficiency
- Providing updates and following up on completed work
- Delivering a service experience that consistently exceeds expectations
- Previous experience as a Service Advisor or within automotive customer service
- Strong organisational skills with the ability to multitask in a busy environment
- Excellent communication skills and a genuine customer-first attitude
- Solid computer skills and strong attention to detail
- A team player who enjoys problem-solving and thrives under pressure
- Competitive salary
- Ongoing training and career development opportunities
- Supportive, friendly team culture
- Staff discounts and company benefits
- The chance to join a well-established, high-performing dealership with a strong reputation in Hamilton
When you apply via EmployMe Solutions, you’re not just sending off a CV. You’re gaining a recruitment partner who’s in your corner - for life!
We offer :
- Free recruitment consultation to discuss your career requirements and goals moving forward
- Direct insight into the employer’s culture and expectations
- Honest feedback and interview preparation
- Access to opportunities not always advertised publicly
- Personal support from people who genuinely want to see you succeed