Junior Service Advisor – Andrew Simms North Shore
At Andrew Simms, delivering an exceptional customer experience is at the heart of everything we do. We are proud to represent some of New Zealand’s most respected automotive brands, and we believe outstanding results come from strong processes, clear communication, and people who genuinely care about getting it right the first time.
We are currently seeking a Junior Service Advisor to join our North Shore team. This is a key frontline role that supports the smooth and efficient operation of our service department while delivering a consistently high level of customer service.
About the role
- Creating service bookings for customers, either face-to-face, over the phone, or via email
- Acting as the first point of contact and keeping customers informed of vehicle repairs throughout the day
- Completing repair orders and other necessary documentation upon customer arrival
- Clearly explaining completed repairs and ensuring customers understand and are satisfied with the work carried out
- Creating job cards, submitting warranty pre-approvals, and invoicing completed jobs
- Managing internal job workflow by tracking work in progress, prioritising jobs, and ensuring information is accurately updated across systems
- Liaising with technicians, suppliers, and sales staff to ensure jobs move smoothly and deadlines are met
- Managing workflow across multiple systems and platforms
- Delivering a consistently high level of customer service at all times
What you’ll bring to the role:
- Strong communication and organisational skills
- A background in automotive service, parts, or workshop coordination would be advantagous
- A calm, solutions-focused approach when juggling priorities
- High attention to detail and pride in delivering quality outcomes
- A positive attitude and a genuine desire to help others succeed
- Solid understanding of Microsoft Office products & DMS systems
- A can-do attitude and a good sense of humour, we love to have fun!
What’s in it for you:
- Competitive salary
- A supportive, high-energy team culture
- Training will be provided for the right candidate
- Opportunities for career progression within the Andrew Simms group
- Get your foot in the door with some of NZ’s most exciting automotive brands
- Work with people who genuinely love what we do!
How to apply for the role?
Click on the APPLY NOW button or contact us for more information on 0800369777 to have a confidential conversation about the role.